Most companies understand that achieving high customer lifetime value is the result of consistently delivering excellent customer service and customer experience. Thus, Companies that are successful in implementing a CX strategy, are able to achieve higher customer satisfaction rates, reduce customer churn, increase revenues and employee satisfaction.

SAP C/4HANA give you the power to build stronger relationships of empathy and trust with your customers. This in-memory customer experience (CX) suite offers cloud solutions for marketing, commerce, sales, service, and customer data – and uses intelligent technologies like machine learning to power real-time engagements.

Make Every Moment Matter for Your Customers

Businesses can now embed customer data (X-Data) throughout the entire business Process (O-data) to enable deeper engagements and empathy within the customers journey. SAP C/4HANA identifies and integrates the most effective ways to incorporate customer feedback – whether applied to customer or field services, sales, e-commerce or marketing strategy, so that business can make ‘The Customer’ a native part of the Product/Service Cycle


The Customer Experience Suite

SAP Marketing Cloud

Marketing Cloud

  • Personalize customer experiences across your business
  • Build customer trust to develop ongoing relationships
  • Optimise marketing to drive revenue
  • Drive demand and growth for B2B marketers

SAP Commerce Cloud

Commearce Cloud

  • Benefit from using a single commerce solution
  • Support all go-to-market models
  • Leverage industry-specific capabilities
  • Realise a fast ROI with prebuilt integrations

Customer Data Cloud

Customer Data Cloud

  • Create seamless customer experiences and onboarding
  • Provide the data privacy and trust customers demand
  • Eliminate data silos for better contextual marketing
  • Offer customers transparency and control, while addressing GDPR compliance

SAP Sales Cloud

Sales Cloud

  • Save time and guesswork to accelerate sales
  • Guide sales reps through quotes and contracts fast
  • Model and manage sales territories and incentives
  • Embrace the future of selling

SAP Services Cloud

Services Cloud

  • Create a unified service experience
  • Develop an elite team of skilled experts
  • Deliver the next generation of self-service
  • Capture and understand customer feedback

SAP C/4 HANA | Foundation

  • User Experience

  • Data Model

  • Extensiblity


Maximizing Your Business Potential

With a vision to deliver Enterprise Intelligence and Operational Excellence, we iMark enable customers to identify sources of value within the solution, bring implementation expertise to the table, as well as modernize and manage the SAP C/4 HANA® investment — everything you expect from an Award-Winning SAP Partner.

By Combining SAP’s Industry Best Practices with our deep industry specific knowledge, we are able to cover a wide range of industry processes, while focusing on timely rapid deployment of solutions.

Working with iMark to achieve your
digital transformation journey can yield you
the following benefits :

  • Accelerated Rollout through standardized tools, templates and an agile implementation methodology.
  • End-to-End Implementation from process design to user training to post-implementation support.
  • Efficient Project deployment and client support over hybrid engagement models (Offshore & On-Premise engagements).
  • End-to-End Support from our Experts, to offer continued support services post Implementation.