Customers who have adopted a goood support strategy have benefited
from a large value unlocked from their SAP Investment

Aligning your SAP Operations & Integrations with Strategic Goals

As your business grows, so does the complexity and breadth of your SAP Solution. Thus, in order to ensure that your organization achieves both its strategic and and operational objectives – the support of superior technical expertise, dependable support, continuous knowledge management and measurable cost efficiencies must be factored in.

The iMark Maintenance & Support Program has been a strategic enabler for many Mid-Segment and Large Organizations who are looking for a progressive, reliable and support & maintenance partnership that enables them to achieve:

How do we achieve this?

  • Continuous improvement in adoption and usage of their SAP Systems
  • Better Operational efficiency and effectiveness
  • Better system availability
  • Quick turnaround to Changes in Business structure and systems
  • Better focus on Business rather than IT management
  • Optimise IT & SAP resource spend.
  • Reduce Capex on Non-Contributing Development Environment
  • Access to high Quality SAP team members any time post Implementation

iMark’s Value Proposition | Application Management Services & Support

Technical Maintenance & Support

Technical Maintenance & Support

  • Basis Administration (Level 1/2/3)
  • Performance Monitoring and Tuning of Networks, Servers, Applications, Operating System, Databases, System Assessment and EWA reporting
  • Tracking of Logs/IssuesBackup Monitoring & Management
  • User Access & Authorization Mgmt.
  • Manage Integrations & Interfaces
  • Manage Integrations & Interfaces
  • Change Transport Requests
  • Technology Advisory Support
  • Interoperability & Virtualization Mgmt.
  • Add System Installations, Updates & Patching
  • Client Copy
  • System Restore & Disaster Recovery
Business Functional Report

Business Functional Report

  • Basis Administration (Level 1/2/3)
  • Performance Monitoring and Tuning of Networks, Servers, Applications, Operating System, Databses System Assesment and EWA reporting
  • Tracking of Logs/IssuesBackup Monitoring & Management
  • User Access & Authorization Mgmt.
  • Manage Integrations & Interfaces
  • Change Transport Requests
  • Technology Advisory Support
  • Interoperability & Virtualization Mgmt.
  • Add System Installations, Updates & Patching
  • Client Copy
  • System Restore & Disaster Recovery