“ Customers who have adopted a good support strategy have benefited
from a larger value unlocked from their SAP Investment ”
Aligning Your SAP Investment Operations and Integrations with Strategic Goals
iMarks SAP Maintenance and Support program (iSMS) has been a strategic enabler for many Mid – Large segment companies who are looking for a progressive – reliable – cost effective and deeply engaging Support and Maintenance strategy / partnership that enables them to achieve:
How do we achieve this?
- Continuous improvement in adoption and usage of their SAP Systems
- Better Operational efficiency and effectiveness
- Better system availability
- Quick turnaround to Changes in Business structure and systems
- Better focus on Business rather than IT management
- Optimise IT & SAP resource spend.
- Reduce Capex on Non-Contributing Development Environment
- Access to high Quality SAP team members any time post Implementation
iMark’s Value Proposition for Maintenance & Support (iSMS)
Technical Maintenance & Support
- Basis Administration (Level 1/2/3)
- Performance Monitoring and Tuning of Networks, Servers, Applications, Operating Systems & Databases
- System Assessment and EWA Reporting
- Tracking of Logs/Issues
- Add System Installations, Updates & Patching
- Client Copy
- Backup Monitoring & Management
- User Access & Authorization Management
- Manage Integrations & Interfaces
- Change Transport Requests
- Technology Advisory Support
- Interoperability & Virtualization Management
- System Restore & Disaster Recovery
Business Functional Report
- Additional Configuration & Support
- Enhancements & Developments
- Manging Standardized and Customized Code
- Period End Support (Monthly/Yearly)
- Process Advisory & Remote Training
- Managing Changes to Existing Reports & Creating New Reports.
- Error Handling : Cause & Remedial
- Managing Taxation & Regulatory Changes
- Master Data Management
- End-User Hand-Holding and Supporting General Queries
- Staff Augmentation